Refund & Revision Policy

We stand behind the technical execution of our digitizing process. If a delivered file contains a verifiable structural or digitizing error that deviates from the original artwork and instructions provided at checkout, clients are entitled to request technical revisions.

Time Limit: All revision requests must be formally submitted to info@sassydigitizing.com within strictly seven (7) calendar days of the initial file delivery timestamp.

Requests made after this 7-day window expires will be treated as new orders and may be subject to additional editing fees.

3. Mandatory Proof of Defect

To filter out unwarranted claims and ensure quality control, any claim of a defective embroidery file must be accompanied by technical proof. To qualify for a revision, the client must provide:

• High-resolution photographic evidence of the physical test stitch-out showing the exact defect.
• Details of the production environment, including machine make, fabric type, needle size, and stabilizer used.
• A specific explanation of how the digitized file deviates from the original provided instructions.

Note: Sassy Digitizing LLC is not liable for poor stitch-outs caused by user-end production errors, including incorrect thread tension, inappropriate fabric-to-stabilizer pairing, or improper machine hooping.

4. Strict Refund Eligibility

Refunds are expressly limited and are not granted on demand. A full or partial refund will only be authorized under the following strict conditions:

• The client has submitted the required "Mandatory Proof of Defect" within the 7-day window.
• Sassy Digitizing LLC has been given a minimum of two (2) opportunities to revise and rectify the technical error.
• Our quality assurance team determines that the file is fundamentally un-stitchable or cannot be reasonably corrected to match the original provided artwork.

Refund Processing:If a refund is officially authorized by our team, it will be initiated through our payment processor (e.g., Stripe or Whop) back to the original method of payment. Please note that Sassy Digitizing LLC does not control the refund timeline; the time it takes for funds to reflect on your account is strictly dictated by your card issuer, financial institution, and the payment processor's standard clearing times (typically 5 to 10 business days).

5. Chargebacks and Payment Disputes

By completing a purchase, the client agrees to this 7-day revision process as the primary avenue for dispute resolution. Filing a chargeback or payment dispute with a bank or credit card issuer without first exhausting this revision process constitutes a direct breach of these terms. Sassy Digitizing LLC actively contests all unauthorized chargebacks by providing payment processors with full IP access logs, file delivery timestamps, and client communication records.