🧵 1 to 2 hours rush Digitizing Available | No Extra Charge | Serving USA, Canada & UK | Call: +1 716 309 2066 • Call: +1 815 664 3282
Every File We Send Is Guaranteed to Run.
Period.
Every embroidery file we deliver is covered by a permanent run guarantee. If your file causes thread breaks, registration failure, or stitch quality problems on your machine, we fix it completely free. No time limit on this guarantee. No questions asked. We have never charged a customer for a revision that was caused by our digitizing.
The guarantee covers what digitizing actually controls: underlay structure, stitch density, pull compensation, and stitch sequencing. It does not cover thread breaks caused by machine tension problems, incorrect needle selection, or a worn machine. We can tell the difference on a photo of your sew-out.
Most digitizing services use a 7-day or 30-day revision window. We do not. If you pull up a 2-year-old file and realize you need a size adjustment for a new client, we will resize it. That is not charity. It is what a reliable production partner should do.
Unlimited Free Revisions
If your file needs adjustment after your first sew-out, submit a revision. We fix it with no questions, no extra charge and no new order required. Free revisions are unlimited and never expire.
Fix File Problems Free
Every file is reviewed internally before delivery. If a production error is found after delivery that was caused by our digitizing, we fix it immediately. No charge. No dispute process.
Source File Always Included
Your Wilcom EMB source file is available on request with every order. This means any future edit, resize or colour change can be made directly without re-digitizing.
Every Machine Type Covered
DST for Tajima and Barudan. PES for Brother and Babylock. JEF for Janome. VP3 for Husqvarna Viking. EXP for Melco. And all other formats required, included in your order price.
Delivery on Time
Standard delivery is 2 to 4 hours from artwork approval. Rush delivery is 1 to 2 hours at no extra charge. If we commit to a turnaround, we meet it.
Digitizing on Time, Every Time
Orders are not queued and forgotten. Every order is assigned to a digitizer immediately after confirmation and moves through a structured production workflow with live status updates.
How Our Quality Control Works
It follows a strict sequence for every production order. No file is delivered without completing every step in this process.
Artwork Review
We review every uploaded file before starting. Resolution, design clarity, colour count and complexity are assessed. If the file quality is too low for accurate digitizing, we contact you before we begin.
Manual Digitizing in Wilcom V9 and E2
Every stitch path is built by hand. Underlay type, density, pull compensation and stitch direction are all set manually by expert digitizers. No auto-digitizing is used at any stage.
Internal Quality Review
The completed file is reviewed by a second digitizer before delivery. We check stitch count, colour sequence, underlay types and format compatibility with your machine.
Digital Pre-Delivery
The file is previewed in simulation before final delivery. We ensure sew-out accuracy matches your design expectations and make corrections if required.
Final File Delivery
DST, PES and EMB files are delivered together. Colour worksheets are included with all DST files. All revisions are free and follow the same turnaround time.
Post-Delivery Support
If anything needs adjustment after delivery, contact us and we fix it at no extra cost with no restrictions or time limits.
100% Manual Digitizing. No Added Fees. Unlimited Revisions. 2 to 4 Hour Delivery.
100% Guaranteed
No Hidden Fees
Lifetime Support
Unlimited Revisions
Refund Policy
We stand behind the quality of our work. Review our refund terms below before placing an order.
Refund Eligibility
Refunds apply only if the final file does not match your requirements and the issue cannot be resolved through revisions. No refunds apply for incorrect details provided by the client. Approved refunds are processed within 5 to 7 business days.
Must match original requirements
Refund only after revision attempts
5–7 business day processing
Free Revisions
Unlimited revisions are provided before approving a refund. Revisions cover adjustments within the original brief only. A completely new design brief is treated as a new order.
Unlimited revisions before approval
Covered within original brief
New brief = new order
Non-Refundable Cases
No refunds are issued for change of mind after delivery, incorrect information provided at order time, or cases where files were approved before production.
Change of mind after delivery
Client-provided incorrect details
Pre-approved production files
Important Notes
All work is custom-made. Refund requests must be submitted within 7 days of delivery.
All files are reviewed and approved before delivery.
All formats of revisions will be processed within 1 to 3 hours.
Returns of revisions will be automatically saved in the system.
Still Not Satisfied? Here Is What to Do. Contact our support team directly and we will resolve your issue within 2 hours.
Contact Support100% satisfaction guaranteed • Trusted by 1794+ customers
Frequently Asked Questions
Everything you need to know about our embroidery digitizing service, pricing, file formats, turnaround times and revision policy.
Do you offer refunds?
We offer unlimited free revisions on every order rather than refunds, ensuring you get exactly what you need. If a file has a digitizing error caused by our team, we fix it at no cost to you. Refunds apply only if the final file does not match your requirements after all revision attempts have been exhausted. Refund requests must be made within 7 days of delivery and are processed within 5 to 7 business days to your original payment method.
How long does embroidery digitizing take?
Standard delivery is 2 to 4 hours from artwork approval, meaning your files are ready the same day you submit them. Rush delivery in 1 to 2 hours is available at no extra cost for urgent projects. Complex jacket back designs with high stitch counts may take 4 to 8 hours on standard service. All turnaround times start after you approve the artwork preview and confirm all design details are correct.
What file formats do you provide?
We deliver DST, PES, EMB, JEF, VP3, EXP, VIP, HUS, XXX and all other major embroidery formats used by commercial and home embroidery machines. Simply tell us your machine brand and model and we match the correct format automatically. All formats are included in your order price at no extra charge, and we also provide the Wilcom EMB source file so you can make future edits if needed.
What is your quality guarantee?
Every embroidery file we deliver is guaranteed to run clean on your machine without thread breaks, registration failures, or stitch quality issues. If a file causes production problems due to digitizing errors, we fix it completely free of charge with no time limit on this guarantee. This permanent quality guarantee covers every order, every file type, and every machine brand we support. Production-ready means it runs perfectly on your machine, not just that it opens in your software.
Do you include the source file?
Yes, we include the Wilcom EMB source file with every single order at no additional charge, unlike most digitizing services that charge extra for source files. The source file allows you to make minor edits yourself in Wilcom software, change thread colors, resize designs within reasonable limits, or have another digitizer modify the file in the future. Source files are delivered alongside your production formats like DST, PES, and EMB.
FAST. RELIABLE. PROFESSIONAL.
Your Design, Our Expertise.
Delivered in 2–4 Hours!
Upload your artwork and get a machine-ready embroidery file in just 2 to 4 hours. No upfront payment. Pay only after you approve. Free revisions included!
2–4 Hours
Rush Turnaround
100% Approval
Pay After Approval
Free Revisions
Until You're Happy
Why Choose Us?
Lightning-Fast Delivery
Get your file in 2–4 hours, every time.
Expert Quality
38+ expert digitizers with years of experience.
24/7 Support
We're here to help, anytime you need us.
Secure & Confidential
Your files are safe with us. Always.
Ready to Get Started?
Upload your artwork now and let our experts deliver perfection, fast.
1,794+
Happy Clients
4.7★
Client Rating
38+
Expert Digitizers
6+
Years Experience